Privacy Policy for Virtual Assistant Interactions
- Introduction
- This privacy policy applies to the personal data collected during interactions with Ava, our virtual assistant. Ava is designed to assist clients by providing information about The Calm Company's services and saving client details for further communication.
- Data Collection
- During conversations, Ava may collect personal information such as your name and email address. This data is essential for Ava to fulfill her role in providing personalized assistance and for us to follow up on your inquiries.
- Use of Data
- The personal data collected by Ava will be used to:
- Register you as a potential client in our Customer Relationship Management (CRM) system.
- Send you information about our services and other relevant communications.
- Enhance your experience with tailored interactions and responses.
- Data Storage
- A summary of your conversation with Ava will be stored securely. This summary helps us to provide you with consistent and informed assistance in future interactions.
- Data Security
- We are committed to ensuring the security of your personal data. We implement appropriate technical and organizational measures to protect your data against unauthorized or unlawful processing and against accidental loss, destruction, or damage.
- Your Rights
- You have the right to:
- Access the personal information we hold about you.
- Request correction of any inaccuracies in that data.
- Request deletion of your personal data.
- Withdraw consent to the use of your data at any time.
- Data Deletion
- Should you wish to have your personal information removed from our records, please contact us. We will promptly process your request and confirm once your data has been deleted.
- Contact Us
- If you have any questions about this privacy policy or our data protection practices, please contact Marcel Samyn on https://samyn.co/contact
- Policy Updates